Salesforce AI Engineer

Job Title: Salesforce AI engineer Experience:4+ Years Employment Type: Full-Time We are looking for a highly skilled and hands-on Salesforce AI Engineer / Agent Orchestration Specialist who can design, develop, and scale intelligent agent-based solutions. The ideal candidate should have strong expertise in Agent Orchestrator, Agent Flows, Salesforce platform (Apex & Flows) , and a solid understanding of platform-agnostic AI capabilities to drive end-to-end automation and customer experience transformation. Key Responsibilities Design and implement AI-driven agent workflows using Agent Orchestrator and Agent Flows Build scalable solutions on the Salesforce platform , leveraging Apex, Flows, and integrations Translate business requirements into intelligent automation use cases across channels (email, chat, messaging) Integrate platform-agnostic AI capabilities ( automation frameworks) into Salesforce ecosystems Collaborate with product owners, architects, and cross-functional teams to deliver end-to-end AI solutions Define and implement best practices for orchestration, automation, and AI governance Drive UAT readiness, testing strategies, and production stability for AI-enabled features Troubleshoot and optimize performance, reliability, and scalability of AI agents Required Skills & Qualifications Salesforce & Development Strong experience in Salesforce platform (Service Cloud / Data CLoud) Proficiency in Apex, Lightning Flows, Process Automation Experience with API integrations and external system connectivity AI & Agent Capabilities Hands-on experience with Agent Orchestrator and Agent Flows Strong understanding of AI-driven automation and conversational systems Familiarity with LLMs, prompt design, and AI orchestration frameworks Platform-Agnostic AI Expertise Experience working with AI tools/frameworks beyond Salesforce (e.g., Microsoft, Azure AI, LangChain, etc.) Ability to design agnostic, extensible AI architectures that are not platform-locked Other Skills Strong problem-solving and solution design mindset Experience working in Agile environments (sprints, UAT, releases) Excellent stakeholder communication and collaboration skills Preferred Qualifications Experience with Agentforce ecosystem/tools Knowledge of Data Cloud and Service Cloud Understanding of testing frameworks for AI systems and automation Prior involvement in AI pilot (good to have)