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About the role
Role & responsibilities Lead end-to-end system architecture for major global customers solution design, scalability, security, and interoperability across cloud and hybrid ecosystems. Define architecture blueprints, standards, and reference models to unify product, platform, and customer implementations. Drive architectural governance across engineering and R&D organizations to ensure consistency, reusability, and performance. Lead global software delivery, product engineering, and sustenance teams, improving release quality and delivery velocity. Establish governance models — code quality, feature throughput, and cross-team collaboration. Improve engineering maturity through agile practices, architectural guardrails, DevOps, and automation. Partner with product owners to prioritize investments, manage technical debt, and align releases to market needs. Provide L3/L4 support frameworks for cloud and self-hosted solutions across multiple regions. Manage 247 sustenance engineering, improving SLA adherence, MTTR, and customer satisfaction. Build scalable support models including self-service tools, knowledge bases, and issue-prevention automation. Partner with leadership and senior customer stakeholders to shape long-term technology roadmaps aligned to business goals. Lead distributed, multi-continent teams and manage vendor ecosystems for large-scale transformations. Mentor architects, analysts, and engineering leaders, building next-generation technical leadership.