Source description
About the role
Responsibilities & Main Duties: Provide professional advice and support to clients. Collaborate closely with R&D and Project Management teams. Execute service activities to ensure timely and high-quality project deliverables. Maintain and update all forms of technical documentation. Key Performance Indicators: Effective database support. SLA ticket processing, incident management, and troubleshooting. Strong social skills and teamwork. Required Knowledge & Experience: University degree in IT or equivalent, or at least 3 years of relevant experience. Advanced analytical troubleshooting skills. Experience working in multicultural environments. Proven ability to liaise with stakeholders across various hierarchical levels. Technical expertise in: Database and SQL, including SQL scripting. Data Warehouse (DWH) and Business Intelligence (BI) architecture. Database front-end, reporting tools, ETL tools, and drivers. Programming languages such as Python, Lua, Java, or R. Focus Area for DSE online test: Core DB support responsibilities Hands-on with MySQL/Postgres/Oracle/SQL Server/MongoDB Troubleshooting real issues Data model evaluation ETL loading logic (dim fact) SQL interpretation in plain English Personal Skills: Strong interpersonal and communication skills. Attention to detail. Customer-centric and secure approach. Excellent organizational abilities. Team-oriented but capable of working independently.
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