Solutions Engineer

Key Responsibilities: Technical Solutions Design: Work closely with the project management team to design technical solutions for multiple projects, ensuring their success. Root Cause Analysis: Prioritize incoming technical issues, perform root cause analysis, and escalate issues when required. API Integration: Collaborate with clients to help integrate platform/tool APIs and develop steps for API usage and enhancement. Automation: Write automation scripts and APIs (Python, JavaScript) to automate day-to-day tasks and improve operational efficiency. Feature Articulation: Present and differentiate product offerings and features to various audiences, ranging from project managers to end clients. Collaboration: Work with software engineers and the product management team to understand new product capabilities and resolve customer issues or bugs. Documentation: Document technical solutions in a precise, reproducible manner for future reference. Optimizing Solutions: Collaborate with the software engineering team to identify and implement efficient solutions for complex use cases. Required Skills & Experience: Experience: 1-3 years of experience in automation scripting with proficiency in Python and JavaScript. SQL Expertise: Strong experience in writing SQL queries for data analysis and manipulation. Data Structures: Good understanding of data structures and their application in problem-solving. Communication Skills: Strong communication skills with experience in presenting data-driven insights effectively. Programming Logic: Understanding of programming logic and software concepts, with the ability to figure out details based on broad principles. Problem Solving: Systematic problem-solving skills with a strong sense of ownership and drive. Continuous Learning: Inherently curious with a desire to learn and improve processes continuously. API Knowledge: Knowledge of REST APIs is a plus.