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Job Advertisement: Female Customer Support Executive (USA Printer Support) Noida - 9650225383 We are hiring experienced, well-spoken Female Customer Support Executives for our premium US Technical Printer Support Process. If you have experience handling international voice processes, troubleshooting basic hardware/software issues, and are comfortable working in permanent night shifts, we want you on our team. Job Overview Role: Customer Support Executive (US Printer Support - Voice Process) Gender Preference: Female Candidates Only Experience: 1 to 5 years (International BPO experience mandatory) Location: Delhi & Noida (Delhi NCR) Shift: Permanent USA Night Shift Salary: 35,000 45,000 per month + Attractive Incentives Joining: Immediate Joiners preferred Key Responsibilities Handle inbound calls from USA customers regarding printer installation, configuration, and troubleshooting. Diagnose and resolve technical issues related to printer drivers, Wi-Fi connectivity, and paper jams. Guide users step-by-step through remote support to fix software and setup errors. Maintain a high level of customer satisfaction (CSAT) and first-call resolution (FCR). Log detailed customer interactions, technical issues, and solutions accurately in the CRM database. Meet daily performance metrics, call quality standards, and resolution targets. Requirements & Skills 15 years of proven experience in an International BPO (Tech Support / Printer Support preferred). Exceptional English communication skills with a neutral accent and strong clarity. Hands-on knowledge of basic computer networking, operating systems, and printer troubleshooting. Comfort working in a fast-paced, target-oriented USA night shift environment. Minimum educational qualification: High School Graduate / Undergraduate / Any Graduate. Strong problem-solving, active listening, and customer retention skills. Benefits & Perks Competitive fixed monthly salary (35k45k) based on experience. Uncapped performance incentives and shift allowances. Free home pick-and-drop facility (cab service) within defined transport boundaries. Comprehensive health insurance policy. Highly secure, professional, and supportive work environment for women. Job Advertisement: Female Customer Support Executive (USA Printer Support) Noida - 9650225383 We are hiring experienced, well-spoken Female Customer Support Executives for our premium US Technical Printer Support Process. If you have experience handling international voice processes, troubleshooting basic hardware/software issues, and are comfortable working in permanent night shifts, we want you on our team. Job Overview Role: Customer Support Executive (US Printer Support - Voice Process) Gender Preference: Female Candidates Only Experience: 1 to 5 years (International BPO experience mandatory) Location: Delhi & Noida (Delhi NCR) Shift: Permanent USA Night Shift Salary: 35,000 45,000 per month + Attractive Incentives Joining: Immediate Joiners preferred Key Responsibilities Handle inbound calls from USA customers regarding printer installation, configuration, and troubleshooting. Diagnose and resolve technical issues related to printer drivers, Wi-Fi connectivity, and paper jams. Guide users step-by-step through remote support to fix software and setup errors. Maintain a high level of customer satisfaction (CSAT) and first-call resolution (FCR). Log detailed customer interactions, technical issues, and solutions accurately in the CRM database. Meet daily performance metrics, call quality standards, and resolution targets. Requirements & Skills 15 years of proven experience in an International BPO (Tech Support / Printer Support preferred). Exceptional English communication skills with a neutral accent and strong clarity. Hands-on knowledge of basic computer networking, operating systems, and printer troubleshooting. Comfort working in a fast-paced, target-oriented USA night shift environment. Minimum educational qualification: High School Graduate / Undergraduate / Any Graduate. Strong problem-solving, active listening, and customer retention skills. Benefits & Perks Competitive fixed monthly salary (35k45k) based on experience. Uncapped performance incentives and shift allowances. Free home pick-and-drop facility (cab service) within defined transport boundaries. Comprehensive health insurance policy. Highly secure, professional, and supportive work environment for women.
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