Senior Engineer, Product Support

Designation: Senior Engineer Function: Product Support Experience: 1-3 years Location: India - Gurgaon Skills: Desarrollo De Aplicaciones J2EE, Java, JavaScript GlobalLogic is looking for a Senior Engineer Product Support to join our dynamic team in Gurgaon. We are seeking a passionate and technically strong professional who can deliver exceptional customer support, troubleshoot complex product issues, and collaborate closely with engineering and product teams to ensure seamless customer experience. Job responsibilities Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention. Provide customer support via telephone and portal. Act as a customer advocate ensuring all customers voices are heard. Liaise with engineering/product management to ensure customers desires for future product development are heard. Address customer concerns and questions, large and small, in an effective and timely manner. Understand the realworld impact that issues and defects have on customers. Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager. Assist in testing new and enhanced product features. Manage incidents professionally and within stated timelines. Accurately record and maintain incidents in accordance with department standards. Troubleshoot, validate and report customersubmitted bug reports. Assist Engineering staff in resolving product issues. Participate in department team meetings. Assist in special projects and other duties as assigned. What we offer Culture of caring. We prioritize a culture of caring and inclusiveness at every level. Learning and development. Continuous learning, training curricula, and career navigation tools. Interesting & meaningful work. Opportunities to work on impactful projects shaping the world today. Balance and flexibility. Flexibility and worklife balance options. High-trust organization. Integrity, trust and ethical values are our cornerstones. Designation: Senior Engineer Function: Product Support Experience: 1-3 years Location: India - Gurgaon Skills: Desarrollo De Aplicaciones J2EE, Java, JavaScript GlobalLogic is looking for a Senior Engineer Product Support to join our dynamic team in Gurgaon. We are seeking a passionate and technically strong professional who can deliver exceptional customer support, troubleshoot complex product issues, and collaborate closely with engineering and product teams to ensure seamless customer experience. Job responsibilities Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention. Provide customer support via telephone and portal. Act as a customer advocate ensuring all customers voices are heard. Liaise with engineering/product management to ensure customers desires for future product development are heard. Address customer concerns and questions, large and small, in an effective and timely manner. Understand the realworld impact that issues and defects have on customers. Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager. Assist in testing new and enhanced product features. Manage incidents professionally and within stated timelines. Accurately record and maintain incidents in accordance with department standards. Troubleshoot, validate and report customersubmitted bug reports. Assist Engineering staff in resolving product issues. Participate in department team meetings. Assist in special projects and other duties as assigned. What we offer Culture of caring. We prioritize a culture of caring and inclusiveness at every level. Learning and development. Continuous learning, training curricula, and career navigation tools. Interesting & meaningful work. Opportunities to work on impactful projects shaping the world today. Balance and flexibility. Flexibility and worklife balance options. High-trust organization. Integrity, trust and ethical values are our cornerstones.