Conversation Designer II

What makes you an ideal candidate? Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc. Experience in AI, chatbot/IVR strategy, conversation design, and optimization Knowledge of Natural Language Processing and Prompt Engineering Familiar with Agile principles and able to work effectively with cross-functional teams. Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing Adaptability to accommodate constantly changing priorities Self-motivated, positive attitude, quick to learn and a growth-oriented mindset Strong interpersonal skills for effective collaboration and communicating technical requirements and solutions to a variety of audiences Contact center and/or customer service experience a plus Bilingual a plus (English + Spanish)

Experience 3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required High School Diploma or equivalent required Bachelor’s Degree in related field or equivalent work experience required

Licenses and Certifications Certification in conversation design or UX design preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Hybrid work environment, 2-days a week in Arlington, TX or Las Colinas, TX office.

NOTE: We are unable to consider candidates who require visa sponsorship for this position.

This position is not open to agency submissions #LI-Hybrid #LI-MH1 #GMFJobs