Lead - Enterprise IT

KEY ACCOUNTABILITIES Responsibilities: Develop and lead the IT Service Management framework across Service Strategy, Design, Transition, Operation, and Continual Service Improvement within the ITIL framework. Drive the implementation of the ITSM framework and COBIT Governance Framework in GMR Group. Provide strategic direction and goal-setting for IT strategy and operations. Lead cross-process compliance and design coordination within the IT operations team and across the GMR organization. Manage the service transformation, metrics, reporting, and the overall IT Service delivery for GMR Group. KEY ACCOUNTABILITIES - Additional Details Manage ITSM deployment for Unified IT Service Desk Program EXTERNAL INTERACTIONS • Vendors and Other stakeholders INTERNAL INTERACTIONS Interact with employees (local & Other locations) on a regular basis to understand their needs, be respond to them on all their IT related issues Interact with Accounts & Finance department for Vendor Payments Interact with all stakeholders in all processes of ITSM for GMR Group EDUCATION QUALIFICATIONS • Engineering Degree or equivalent in an IT or similar discipline from an institute recognized by UGC / AICTE RELEVANT EXPERIENCE •08-10 years of work experience in IT preferably in Infrastructure or a related domain. Demonstrable experience in process understanding and process improvement. •Must have strong Communication skills as this position will have direct interaction with senior management •Vendor management & Management of IT Outsourcing Services for an organization a definite advantag