Senior Associate/Team Lead Service Desk Chennai/Bangalore

Job Title: Senior Associate/Team Lead Service Desk Location: Chennai/Bangalore Candidate Specification& Job Responsibilities Candidate should have 3+ years of experience in Service desk. Familiarity with ITIL processes and incident management best practices. Exposure to global support environments and cross-cultural communication. Knowledge of SLA compliance and escalation procedures. Experience in creating knowledge base articles and documentation. Customer-centric mindset with strong problem-solving abilities. Excellent written and oral communication skills for clear stakeholder interaction. Hands-on experience with ticketing tools such as ServiceNow and JIRA. Ability to manage stakeholder communication across technology and business teams. Basic troubleshooting skills for hardware, software, and network issues Willingness to work in 24x7 rotational shifts Job Title: Senior Associate/Team Lead Service Desk Location: Chennai/Bangalore Candidate Specification& Job Responsibilities Candidate should have 3+ years of experience in Service desk. Familiarity with ITIL processes and incident management best practices. Exposure to global support environments and cross-cultural communication. Knowledge of SLA compliance and escalation procedures. Experience in creating knowledge base articles and documentation. Customer-centric mindset with strong problem-solving abilities. Excellent written and oral communication skills for clear stakeholder interaction. Hands-on experience with ticketing tools such as ServiceNow and JIRA. Ability to manage stakeholder communication across technology and business teams. Basic troubleshooting skills for hardware, software, and network issues Willingness to work in 24x7 rotational shifts