Customer Solutions Engineer, Data Analytics

As a Support Engineer at Google Cloud Platform, you will play a crucial role in helping customers transition to Google Cloud. Your primary responsibility will be to troubleshoot technical issues for customers, ensuring swift resolution through a mix of debugging, networking, system administration, updating documentation, and coding/scripting when necessary. You will advocate for customers within Google Cloud, working towards understanding and resolving their issues effectively. Please note that the role may require you to work in a shift pattern or non-standard work hours, including weekends. Role Overview: - Provide technical support to customers migrating to Google Cloud - Troubleshoot and resolve technical issues through various methods - Advocate for customer needs within Google Cloud - Work in a shift pattern or non-standard work hours as required Key Responsibilities: - Develop a deep understanding of Google Cloud's data analytics and architectures - Act as a consultant and subject matter expert for internal stakeholders - Work as part of a global team to ensure 24-hour customer support - Collaborate with customers to resolve production database issues - Drive high-quality production and customer satisfaction Qualifications Required: - Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience - 3 years of experience with web tech, data/big data, SQL, BigQuery, systems admin, machine learning, networking, Kubernetes, Oracle, or SAP - Experience with coding in a general-purpose language and virtualization frameworks - Familiarity with Linux/Unix or other operating systems - Experience in technical consulting and database design for enterprise customers Google Cloud is dedicated to fostering an inclusive workplace and is an affirmative action employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Qualified applicants will be considered regardless of criminal histories, in compliance with legal requirements. If you have a disability or special need, please inform us by completing the Accommodations for Applicants form. As a Support Engineer at Google Cloud Platform, you will play a crucial role in helping customers transition to Google Cloud. Your primary responsibility will be to troubleshoot technical issues for customers, ensuring swift resolution through a mix of debugging, networking, system administration, updating documentation, and coding/scripting when necessary. You will advocate for customers within Google Cloud, working towards understanding and resolving their issues effectively. Please note that the role may require you to work in a shift pattern or non-standard work hours, including weekends. Role Overview: - Provide technical support to customers migrating to Google Cloud - Troubleshoot and resolve technical issues through various methods - Advocate for customer needs within Google Cloud - Work in a shift pattern or non-standard work hours as required Key Responsibilities: - Develop a deep understanding of Google Cloud's data analytics and architectures - Act as a consultant and subject matter expert for internal stakeholders - Work as part of a global team to ensure 24-hour customer support - Collaborate with customers to resolve production database issues - Drive high-quality production and customer satisfaction Qualifications Required: - Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience - 3 years of experience with web tech, data/big data, SQL, BigQuery, systems admin, machine learning, networking, Kubernetes, Oracle, or SAP - Experience with coding in a general-purpose language and virtualization frameworks - Familiarity with Linux/Unix or other operating systems - Experience in technical consulting and database design for enterprise customers Google Cloud is dedicated to fostering an inclusive workplace and is an affirmative action employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Qualified applicants will be considered regardless of criminal histories, in compliance with legal requirements. If you have a disability or special need, please inform us by completing the Accommodations for Applicants form.