Product Solutions Engineer, Ads API

As a Technical Solutions Consultant at Google, you will be responsible for managing the technical relationship with the largest advertising clients and product partners. You will collaborate with cross-functional teams in Engineering, Sales, and Product Management to utilize emerging technologies for external clients/partners. Your role will involve overseeing the technical execution and business operations of Google's online advertising platforms and/or product partnerships, from concept design to data analysis and support. Key Responsibilities: - Deliver exceptional support by troubleshooting and resolving complex technical issues for advertisers, sales, agencies, partners, and developers using Ads APIs. - Provide expert consultation to API developers for effective integration, best practices, and lead strategic technical projects to enhance developer experience. - Develop diagnostic tools and automations to streamline debugging, implement data fixes, and improve operational efficiency. - Collaborate with various teams to understand client pain points, enhance user experience, and eliminate friction. - Analyze data to create proactive action plans for top customers, focusing on knowledge management and product adoption. Qualifications Required: - Bachelors degree or equivalent practical experience. - 5 years of experience in troubleshooting technical issues for internal/external partners or customers. - Experience in system design or reading code (e.g., Java, C++, Python). - Experience in resolving technical issues and managing customer support within a tech organization. - Familiarity with digital advertising ecosystem or Google Ads and proficiency in languages like Python, Java, PHP, or JavaScript. - Ability to collaborate effectively in global team environments. - Strong customer-facing skills and the ability to convey complex technical concepts to technical and non-technical audiences. - Empathetic, customer-first mindset with critical thinking skills to provide strategic solutions. Please note that Google is an equal opportunity workplace and an affirmative action employer. They are committed to providing equal employment opportunities regardless of various factors. As a Technical Solutions Consultant at Google, you will be responsible for managing the technical relationship with the largest advertising clients and product partners. You will collaborate with cross-functional teams in Engineering, Sales, and Product Management to utilize emerging technologies for external clients/partners. Your role will involve overseeing the technical execution and business operations of Google's online advertising platforms and/or product partnerships, from concept design to data analysis and support. Key Responsibilities: - Deliver exceptional support by troubleshooting and resolving complex technical issues for advertisers, sales, agencies, partners, and developers using Ads APIs. - Provide expert consultation to API developers for effective integration, best practices, and lead strategic technical projects to enhance developer experience. - Develop diagnostic tools and automations to streamline debugging, implement data fixes, and improve operational efficiency. - Collaborate with various teams to understand client pain points, enhance user experience, and eliminate friction. - Analyze data to create proactive action plans for top customers, focusing on knowledge management and product adoption. Qualifications Required: - Bachelors degree or equivalent practical experience. - 5 years of experience in troubleshooting technical issues for internal/external partners or customers. - Experience in system design or reading code (e.g., Java, C++, Python). - Experience in resolving technical issues and managing customer support within a tech organization. - Familiarity with digital advertising ecosystem or Google Ads and proficiency in languages like Python, Java, PHP, or JavaScript. - Ability to collaborate effectively in global team environments. - Strong customer-facing skills and the ability to convey complex technical concepts to technical and non-technical audiences. - Empathetic, customer-first mindset with critical thinking skills to provide strategic solutions. Please note that Google is an equal opportunity workplace and an affirmative action employer. They are committed to providing equal employment opportunities regardless of various factors.