Technical Service Account Manager

As a Technical Account Manager (TAM) at Google Cloud Platform, you will be responsible for helping customers effectively adopt Google Cloud products. Your role will involve leading the integration of Google Cloud within organizations, guiding them through the strategic and technical aspects of their transformation journey. Additionally, you will manage the delivery of Cloud Consulting engagements to drive long-term customer adoption. Key Responsibilities: - Accelerate customer integration of Google Cloud by leading the implementation journey - Provide technical guidance and manage timelines, milestones, migration goals, and transformation strategies - Plan for customer events and launches by partnering with Support, Engineering, and Site Reliability teams to ensure success - Create best practices and assets based on customer engagements to scale initiatives through partners and accelerate cloud utilization Qualifications Required: - Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience - 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs - Experience supporting customers in cloud operations, technical support, escalation management, or consulting - Experience in application or workload migration to public cloud providers - Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers - Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks You will be part of the Google Cloud Platform team that is dedicated to helping customers transform and build what's next for their business using technology in the cloud. Google Cloud offers enterprise-grade solutions developed for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. You will have the opportunity to play a key role in understanding customer needs and shaping the future of businesses using technology to connect with customers, employees, and partners. As a Technical Account Manager (TAM) at Google Cloud Platform, you will be responsible for helping customers effectively adopt Google Cloud products. Your role will involve leading the integration of Google Cloud within organizations, guiding them through the strategic and technical aspects of their transformation journey. Additionally, you will manage the delivery of Cloud Consulting engagements to drive long-term customer adoption. Key Responsibilities: - Accelerate customer integration of Google Cloud by leading the implementation journey - Provide technical guidance and manage timelines, milestones, migration goals, and transformation strategies - Plan for customer events and launches by partnering with Support, Engineering, and Site Reliability teams to ensure success - Create best practices and assets based on customer engagements to scale initiatives through partners and accelerate cloud utilization Qualifications Required: - Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience - 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs - Experience supporting customers in cloud operations, technical support, escalation management, or consulting - Experience in application or workload migration to public cloud providers - Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers - Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks You will be part of the Google Cloud Platform team that is dedicated to helping customers transform and build what's next for their business using technology in the cloud. Google Cloud offers enterprise-grade solutions developed for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. You will have the opportunity to play a key role in understanding customer needs and shaping the future of businesses using technology to connect with customers, employees, and partners.