Source description
About the role
Roles & Responsibilities Quickly respond to the customer queries related to the product via emails, chat or phone calls. Identify the needs of the customer and gives them an appropriate solution. Communicate with the concerned authority to update bottlenecks in the product so that the manager can resolve it nimbly. Update the recent customer conversation details and technical issues in the appropriate database for future references. Set a reminder for telling the customers about the new features and quality updates. Follow-up the customers to ensure their technical and non-technical issues are resolved. Take customer feedback on a timely basis to ensure product quality, stability, and growth. Skill Requirements Should have splendid reading, writing and speaking communication skills in English, Hindi and Punjabi language. Must have a bachelor s degree in Computer Science / Information Technology. Should have prior working experience in software/product support, tech support, and client/customer support. Must have experience with help desk software and remote desktop applications to resolve the queries of customers. Should have a great patience level to handle arrogant customers. Having at least 1 year of experience in On-Demand Apps / SAAS Based Product Support can be plus point. Must have the capability to work alone as a One-Man Army in the Product Support Department. Should have vast expertise to work on Google G-Suite tools like Sheets, Docs and other customer support management tools.