Middle Technical Support Specialist

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams.

What you’ll drive

• Incident handling and troubleshooting

• • Reproducing, analyzing, and resolving technical issues or escalating when necessary.

• • Creating and managing incident tickets, ensuring SLA compliance.

• Collaboration and communication

• • Working with internal teams (DevOps, QA, Product) to resolve problems.

• • Acting as the first line of technical defense for clients with clear, professional communication.

• Monitoring and escalation

• • Monitoring product stability and notifying relevant teams during urgent incidents.

• • Escalating unresolved or blocked issues according to internal procedures.

• What makes you a GR8 fit:

• • 1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.

• • English B2+ and fluency in Russian or Ukrainian.

• • Full readiness to work in a shift-based schedule, including regular night shifts.

• • Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs).

• • Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.

• • Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes.

• • Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast.

• Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to

• Sports • Medical • Mental health • Home office • Languages.

• Work-life & support

• • Paid maternity/paternity leave + monthly childcare allowance.

• • 20+ vacation days, unlimited sick leave, emergency time off.

• • Remote-first + tech support + coworking compensation.

• • Team events (online/offline/offsite).

• • Learning culture with internal courses + growth programs.

• Our culture & core values:

• GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

• OWN YOUR GAME: we take initiative and own what we do.

• ACCELER8: we move fast, focus smart, and keep it simple.

• CHALLENGE ACCEPTED: we grow through challenges and stay curious.

• BULLETPROOF: we’re resilient, ready, and always have a plan.