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About the role
Roles & Responsibilities: Monitor and maintain IT infrastructure, servers, and network systems. Provide L1/L2 technical support for hardware, software, and network-related issues. Troubleshoot system, server, VPN, email, and connectivity problems. Manage Windows/Linux servers and perform routine health checks. Handle system backups, patch management, and antivirus updates. Monitor infrastructure alerts and respond to incidents within SLA timelines. Coordinate with vendors and third-party support teams when required. Maintain documentation for infrastructure configurations and procedures. Conduct remote troubleshooting Customize desktop/laptop applications to meet user needs Preventive / Corrective maintenance of all the Laptops Responsible for Installation, Maintenance & Troubleshooting of Desktops, Servers and their operating system, Network devices, Printers. Key skills: - Operating systems (Windows and Linux), MS office, Outlook, Printer - Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) - Knowledge on server handling - Basic cloud knowledge (Azure/AWS) Added advantage: - Knowledge about MSSQL Database - TFS/GIT - IIS, Apache - Docker container Roles & Responsibilities: Monitor and maintain IT infrastructure, servers, and network systems. Provide L1/L2 technical support for hardware, software, and network-related issues. Troubleshoot system, server, VPN, email, and connectivity problems. Manage Windows/Linux servers and perform routine health checks. Handle system backups, patch management, and antivirus updates. Monitor infrastructure alerts and respond to incidents within SLA timelines. Coordinate with vendors and third-party support teams when required. Maintain documentation for infrastructure configurations and procedures. Conduct remote troubleshooting Customize desktop/laptop applications to meet user needs Preventive / Corrective maintenance of all the Laptops Responsible for Installation, Maintenance & Troubleshooting of Desktops, Servers and their operating system, Network devices, Printers. Key skills: - Operating systems (Windows and Linux), MS office, Outlook, Printer - Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) - Knowledge on server handling - Basic cloud knowledge (Azure/AWS) Added advantage: - Knowledge about MSSQL Database - TFS/GIT - IIS, Apache - Docker container
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