Apigee Support Administrator (L2/L3 Support)

About Grafieks Grafieks Analytics Ltd and Grafieks Lab Pvt Ltd, both under the same leadership, are technology consulting and software development companies building scalable solutions for modern businesses. Our flagship product, Grafieks, is an AI-powered Business Intelligence (BI) platform delivered as a SaaS offering, designed to help organizations analyze data, uncover insights, and make faster, smarter decisions. Alongside our product portfolio, we offer end-to-end IT Managed Services to help you run reliable, secure, and efficient technology operations. At Grafieks, we combine deep technical expertise with a product-driven mindset to solve real-world business challenges. Role Description The Apigee Support Administrator is responsible for the administration, monitoring, support, governance, and operational management of the enterprise API Gateway platform. The role ensures secure, reliable, scalable, and high-performing API services by managing API gateway operations, enforcing security policies, monitoring API health, supporting API lifecycle activities, and providing L2/L3 production support. The individual will work closely with application teams, integration architects, security teams, and operations teams to maintain API platform stability, optimize performance, and ensure compliance with enterprise API governance standards. Location: Noida Work Mode: Hybrid Experience required: 6-8 years Competitive salary + performance-based incentives Minimum Qualification: Bachelor's degree Preferred: Previous similar experience Key Responsibilities API Gateway Operations: Administer Apigee across all environments; manage inbound/outbound traffic for availability, scalability, and security; deploy/manage API proxies, shared flows, products, apps, and developer portals; handle upgrades, patching, and onboarding.API Security & Policy: Configure and enforce OAuth 2.0, JWT, API keys, mTLS, authorization controls, threat protection, CORS, and rate limiting/throttling; ensure compliance and work with cybersecurity on vulnerability remediation.Monitoring & Observability: Build monitoring/logging frameworks tracking availability, response times, traffic, error rates, and latency; maintain dashboards/alerts; analyze baselines for proactive improvements.API Lifecycle Management: Manage versioning, controlled rollouts, and backward compatibility; support deployment pipelines and governance best practices.Incident, Problem & Change Management: Provide L2/L3 support for gateway, routing, policy, and auth failures; conduct RCA; participate in on-call rotations and major incident management; support change/release activities.Performance Optimization: Analyze usage patterns; optimize performance, scalability, and maintainability; support capacity planning.Governance & Documentation: Maintain API inventories, policies, and configuration documentation; support governance processes, audits, and architecture standards alignment. Required Technical Skills API Management: Google Apigee (Edge/X/Hybrid), API proxy development, shared flows, API products, developer portals, analyticsSecurity: OAuth 2.0, JWT, OIDC, mTLS, API Keys, SAML, TLS/SSL, threat protection policiesMonitoring & Logging: Splunk, ELK, Grafana, Prometheus, Datadog, Dynatrace, AppDynamicsIntegration: REST, SOAP, JSON, XML, OpenAPI/Swagger, MicroservicesCloud & Infrastructure: GCP, Kubernetes (preferred), Linux/Unix, CI/CD (Jenkins, GitLab CI/CD, Azure DevOps) Required Experience 6-8 years of experience in Middleware or API Management support.Minimum 2-4 years of hands-on experience administering and supporting Apigee platforms.Experience supporting enterprise production environments with 24x7 operational requirements.Strong understanding of API security, governance, and lifecycle management.Experience troubleshooting API performance and integration issues. .