Source description
About the role
We are seeking a skilled Network Support Engineer with robust hands-on experience in networking hardware, switch configuration, and firewall support. The ideal candidate should have CCNA-level knowledge and be capable of maintaining a secure, reliable network infrastructure in a hospital environment. Key Responsibilities - Installation, configuration, and maintenance of networking hardware (routers, switches, firewalls) - Configure and manage managed switches (VLANs, STP, trunking, port security) - Provide firewall support including rule configuration, troubleshooting, and monitoring - Monitor network performance and ensure high availability and security - Troubleshoot LAN, WAN, Wi-Fi, and connectivity issues - Coordinate with vendors and ISPs for network-related issues - Maintain network documentation, diagrams, and inventory - Ensure network security best practices and compliance with hospital IT policies - Provide on-call or shift-based support as required Required Qualifications - Diploma / Graduate in IT, Computer Science, or related field - CCNA certification or equivalent networking knowledge (mandatory/preferred) Experience - 1-3 years of experience in network support or network administration - Experience in hospital / healthcare environment will be an added advantage Technical Skills - Strong knowledge of networking hardware (Cisco/HP/Aruba or equivalent) - Switch configuration and troubleshooting - Firewall support (FortiGate, Sophos, Cisco, or similar) - TCP/IP, DNS, DHCP, NAT, VLANs - Basic knowledge of network security and access control - Understanding of structured cabling and network racks Soft Skills - Good communication and coordination skills - Problem-solving attitude with attention to detail - Ability to work under pressure in a 247 healthcare environment .