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About the role
Greetings from Gravity Cybertech We have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location(Work from Office). Note: - No cab facility is provided. Required Skills: - 3 -5 years of experience in call center and customer support. - International customer support of inbound experience preferred. - Excellent written and verbal communication is required together with good interpersonal skills. Product Support Executive Job Description: Summary: Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds and other queries. Responsibilities: - Informs clients by explaining products; answering questions; providing information. - To ensure that all customers have the best possible experience of our product. - To be a pro-active member of the customer support Team and support all calls. - To handle and resolve complaints relating to the customer support in a professional and effective manner. - In addition to the above main responsibilities, the customer support Executive will be required to undertake any other task, deemed to be appropriate to the job role. - Listen to the Managers feedback and take actions accordingly. - Interact with the customers and communicate details around the company and app as and when required. About Company: Regards Marina HR Manager Job Types: Full-time, Permanent Compensation: 240,000.00 - 450,000.00 per year Advantages: - Health insurance - Leave encashment - Life insurance - Provident Fund Work Location: In person .