ServiceNow Consultant - Contract

Position: Senior ServiceNow Consultant Experience: 7+ Years Contract: 3 Months (Extendable) Work Timings: IST (9:00 AM 8:00 PM) Job Summary We are looking for an experienced ServiceNow Field Service Operations (FSO) Consultant with hands-on expertise in designing, configuring, and implementing ServiceNow FSO solutions. The ideal candidate should have experience in field service processes, work order management, scheduling, dispatch, and technician management. Key Responsibilities Gather business requirements and prepare functional documents/user stories. Configure and implement ServiceNow FSO modules, including: Work Orders & Work Order Tasks Dispatcher Workspace Mobile Agent Scheduling & Dispatch Assignment Rules & Service Territories Technician Management Configure workflows, Flow Designer, Business Rules, and Work Order lifecycle. Develop reports, dashboards, and scheduling policies. Integrate FSO with ITSM, CMDB, Asset Management, and third-party systems using REST/SOAP APIs. Support UAT, Go-Live, Hypercare, user training, and deployment activities. Required Skills Strong ServiceNow platform experience. Hands-on experience with ServiceNow Field Service Operations (FSO) . Knowledge of ITSM, CMDB, Asset Management, Mobile Agent, Flow Designer, and IntegrationHub. Experience with Agile/Scrum methodology. Good understanding of field service and workforce management processes. Preferred Certifications ServiceNow CSA ServiceNow CAD CIS Field Service Management (CIS-FSM) ITIL Foundation Certification .