Salesforce Business Analyst (Chandigarh)

Were looking for an experienced Salesforce Business Analyst to bridge business needs and technology solutions. This role will be responsible for gathering requirements, analyzing business processes, and ensuring successful delivery of Salesforce solutions across Sales, Service, and Marketing functions. Key Responsibilities Requirement Gathering & Analysis - Partner with business stakeholders to elicit, document, and refine requirements. - Translate business needs into detailed user stories, process flows, and acceptance criteria. Solution Design & Documentation - Work closely with Salesforce architects, developers, and admins to design scalable solutions. - Assist in defining data models, security models, and integration points. - Create functional specifications and user acceptance test cases. Stakeholder & Project Coordination - Act as liaison between business users and technical teams. - Ensure alignment of deliverables with business goals and Salesforce best practices. - Support change management and training activities. Testing & Quality Assurance - Coordinate and perform UAT with business stakeholders. - Validate that solutions meet functional and non-functional requirements. Continuous Improvement - Identify opportunities to optimize business processes using Salesforce capabilities. - Stay current with Salesforce releases, recent features, and AppExchange products. Required Skills & Experience Experience: 4+ years as a Business Analyst, with at least 3+ years focused on Salesforce (Sales Cloud, Service Cloud, Marketing Cloud,CPQ or other modules). Strong understanding of Salesforce capabilities (objects, workflows, validation rules, flows, Lightning, reports & dashboards). Hands-on experience writing user stories, acceptance criteria, and functional specs. Familiarity with Agile/Scrum delivery. Excellent communication, facilitation, and stakeholder management skills. Ability to translate complex technical concepts into business language. Were looking for an experienced Salesforce Business Analyst to bridge business needs and technology solutions. This role will be responsible for gathering requirements, analyzing business processes, and ensuring successful delivery of Salesforce solutions across Sales, Service, and Marketing functions. Key Responsibilities Requirement Gathering & Analysis - Partner with business stakeholders to elicit, document, and refine requirements. - Translate business needs into detailed user stories, process flows, and acceptance criteria. Solution Design & Documentation - Work closely with Salesforce architects, developers, and admins to design scalable solutions. - Assist in defining data models, security models, and integration points. - Create functional specifications and user acceptance test cases. Stakeholder & Project Coordination - Act as liaison between business users and technical teams. - Ensure alignment of deliverables with business goals and Salesforce best practices. - Support change management and training activities. Testing & Quality Assurance - Coordinate and perform UAT with business stakeholders. - Validate that solutions meet functional and non-functional requirements. Continuous Improvement - Identify opportunities to optimize business processes using Salesforce capabilities. - Stay current with Salesforce releases, recent features, and AppExchange products. Required Skills & Experience Experience: 4+ years as a Business Analyst, with at least 3+ years focused on Salesforce (Sales Cloud, Service Cloud, Marketing Cloud,CPQ or other modules). Strong understanding of Salesforce capabilities (objects, workflows, validation rules, flows, Lightning, reports & dashboards). Hands-on experience writing user stories, acceptance criteria, and functional specs. Familiarity with Agile/Scrum delivery. Excellent communication, facilitation, and stakeholder management skills. Ability to translate complex technical concepts into business language.