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About the role
Role & responsibilities - Maintain comprehensive documentation of systems, processes including infrastructure data. - Monitor SLA compliance across Mobility infrastructure support, vendors, and operations. - Anticipate risks and implement preventive measures to strengthen operational resilience. Data Analysis & Reporting - Oversee collection and analysis of operational and market data. - Evaluate performance metrics (driver acceptance, customer behavior, tariff trends, SLA adherence). - Provide regular performance and planning reports to Local and Global management team. - Use insights to recommend improvements to systems, processes, and products. Preferred candidate profile - Bachelors Degree in or related field. - Minimum 3 to 6 years of experience in along with strong experience advance excel, VBA, macros, SQL. -Strategic thinker with a hands-on approach. - High adaptability in a fast-paced, dynamic environment. - Commitment to sustainability and innovation. -Budgeting and financial planning for technology operations. -Troubleshooting and root cause analysis.
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