Tech Support Engineer

Growing Stars Infotech Private Limited is looking for Tech Support Engineer to join our dynamic team and embark on a rewarding career journey. Issue Resolution: Provide timely and effective technical support to end-users, addressing hardware, software, or network-related issues This may involve diagnosing problems, identifying root causes, and implementing solutions Customer Assistance: Interact with customers or end-users to gather information about technical issues and guide them through troubleshooting steps Troubleshooting: Use diagnostic tools, knowledge bases, and problem-solving techniques to identify and resolve technical problems This may involve remote support or on-site assistance Documentation: Maintain records of customer interactions, including issues reported, solutions provided, and any relevant documentation or reference materials Product Knowledge: Stay up-to-date with the features, specifications, and functions of the products or systems being supported to provide accurate and effective assistance Hardware and Software Support: Offer support for both hardware (eg, computers, printers) and software applications (eg, operating systems, productivity software) Escalation: Escalate complex or unresolved issues to higher-level technical support or development teams and follow up to ensure prompt resolution