Source description
About the role
Identification of the tech issue Diagnosing of the issue and resolve it Resolving network issues Troubleshooting problems related to hardware and software Providing accurate customer feedback Managing multiple cases at a single time Testing new technologies Following up with clients to ensure the problem is resolved Minimum Qualifications Minimum 1 yr experience Excellent communications skills Good problem-solving skills Tech-savvy profile Preferred Qualifications Bachelor of Technology (B. Tech) - Passed Out Prior experience in tech support, desktop support, and similar job role Able to help desk software Good verbal communication