Technical Services Engineer

We are looking for a highly skilled and experienced Technical Services Engineer to join our team at Groz Engineering Tools Pvt. Ltd. The ideal candidate will have a strong background in technical services and a passion for delivering exceptional customer experiences. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues related to our products. Collaborate with cross-functional teams to identify and implement process improvements. Develop and maintain technical documentation and knowledge base articles. Conduct training sessions and workshops for customers on our products and services. Analyze customer feedback and provide recommendations for product enhancements. Job Requirements Bachelor's degree in Computer Science, Engineering, or a related field. Proven experience in technical services, customer support, or a related field. Strong problem-solving skills and the ability to work under pressure. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced environment. Strong analytical and troubleshooting skills. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.