Information Technology Support Specialist

Role Description This full-time, on-site Information Technology Support Specialist role is based at Grupo FVs office in Delhi, India. The specialist will provide day-to-day technical and help desk support for users, including responding to tickets, diagnosing issues, and resolving hardware, software, and network problems. Responsibilities include installing, configuring, and maintaining desktop computers and related peripherals, ensuring systems are up-to-date and secure. The role also involves documenting support activities, creating user guides, escalating complex issues when required, and collaborating with other IT team members to improve support processes. The specialist will interact regularly with internal stakeholders, ensuring timely, courteous, and effective support that minimizes downtime and enhances user productivity. Qualifications Strong technical support and help desk support skills, with experience assisting end users in a fast-paced environment.Proficiency in troubleshooting and diagnosing hardware, software, and basic network issues.Hands-on experience with desktop computers, operating systems (such as Windows), and common office applications.Solid foundation in information technology concepts, including system configuration, user account management, and security best practices.Clear and professional communication skills, with the ability to explain technical issues in accessible terms.Strong organizational and time-management abilities, with attention to detail and accurate documentation of support activities.Ability to work on-site in Delhi, India, collaborate effectively with cross-functional teams, and provide reliable customer-focused service.Relevant education or certification in IT, Computer Science, or a related field (such as CompTIA A+ or similar) is preferred. Role Description This full-time, on-site Information Technology Support Specialist role is based at Grupo FVs office in Delhi, India. The specialist will provide day-to-day technical and help desk support for users, including responding to tickets, diagnosing issues, and resolving hardware, software, and network problems. Responsibilities include installing, configuring, and maintaining desktop computers and related peripherals, ensuring systems are up-to-date and secure. The role also involves documenting support activities, creating user guides, escalating complex issues when required, and collaborating with other IT team members to improve support processes. The specialist will interact regularly with internal stakeholders, ensuring timely, courteous, and effective support that minimizes downtime and enhances user productivity. Qualifications Strong technical support and help desk support skills, with experience assisting end users in a fast-paced environment.Proficiency in troubleshooting and diagnosing hardware, software, and basic network issues.Hands-on experience with desktop computers, operating systems (such as Windows), and common office applications.Solid foundation in information technology concepts, including system configuration, user account management, and security best practices.Clear and professional communication skills, with the ability to explain technical issues in accessible terms.Strong organizational and time-management abilities, with attention to detail and accurate documentation of support activities.Ability to work on-site in Delhi, India, collaborate effectively with cross-functional teams, and provide reliable customer-focused service.Relevant education or certification in IT, Computer Science, or a related field (such as CompTIA A+ or similar) is preferred.