Senior Infrastructure Security Engineer

Job Description Role Overview: As a Senior Infrastructure Security Engineer at Gruve, you will be responsible for managing Palo Alto Networks NGFW and Panorama administration at client sites. Your role will involve leading L2/L3 support operations, handling escalations, mentoring junior engineers, and ensuring high availability and security compliance across the client's network environment. Your expertise in troubleshooting, client-handling, and working independently in a managed services environment will be crucial to your success in this position. Key Responsibilities: - Lead L2/L3 support for Palo Alto Networks, Cloud operations (PA-Series) infrastructure across the client environment. - Manage and troubleshoot security policies, NAT rules, routing, zones, and VPN configurations. - Monitor firewall health, traffic logs, threat prevention dashboards, and perform proactive remediation. - Administer Panorama for centralized firewall policy and configuration management. - Handle log collection, reporting, and forwarding profiles through Panorama. - Act as the Single Point of Contact (SPOC) for all Palo Alto-related operational issues at the client site. - Mentor junior engineers and review configuration changes and operational activities. - Conduct RCA (Root Cause Analysis) and maintain operational documentation including SOPs, runbooks, and handover notes. - Prepare MIS reports, operational dashboards, and client status reports. Qualification Required: - Bachelor's degree in computer science, Information Technology, Engineering, or related field. - 58 years of hands-on experience in Palo Alto Networks support and administration. - Strong client-facing experience in managed services or consulting environments. - Excellent troubleshooting, analytical, and communication skills. - Ability to work independently at a client site with minimal supervision. - Mandatory Certification: PCNSE (Palo Alto Networks Certified Network Security Engineer), Palo Alto Network Security Professional. Additional Details: Gruve is an innovative software services startup dedicated to transforming enterprises into AI powerhouses. Specializing in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs), our mission is to assist our customers in utilizing data for more intelligent decision-making. We offer a dynamic workplace with strong customer and partner networks, fostering a culture of innovation, collaboration, and continuous learning. If you're passionate about technology and eager to make an impact, Gruve welcomes applicants from all backgrounds to join our diverse and inclusive workplace. Job Description Role Overview: As a Senior Infrastructure Security Engineer at Gruve, you will be responsible for managing Palo Alto Networks NGFW and Panorama administration at client sites. Your role will involve leading L2/L3 support operations, handling escalations, mentoring junior engineers, and ensuring high availability and security compliance across the client's network environment. Your expertise in troubleshooting, client-handling, and working independently in a managed services environment will be crucial to your success in this position. Key Responsibilities: - Lead L2/L3 support for Palo Alto Networks, Cloud operations (PA-Series) infrastructure across the client environment. - Manage and troubleshoot security policies, NAT rules, routing, zones, and VPN configurations. - Monitor firewall health, traffic logs, threat prevention dashboards, and perform proactive remediation. - Administer Panorama for centralized firewall policy and configuration management. - Handle log collection, reporting, and forwarding profiles through Panorama. - Act as the Single Point of Contact (SPOC) for all Palo Alto-related operational issues at the client site. - Mentor junior engineers and review configuration changes and operational activities. - Conduct RCA (Root Cause Analysis) and maintain operational documentation including SOPs, runbooks, and handover notes. - Prepare MIS reports, operational dashboards, and client status reports. Qualification Required: - Bachelor's degree in computer science, Information Technology, Engineering, or related field. - 58 years of hands-on experience in Palo Alto Networks support and administration. - Strong client-facing experience in managed services or consulting environments. - Excellent troubleshooting, analytical, and communication skills. - Ability to work independently at a client site with minimal supervision. - Mandatory Certification: PCNSE (Palo Alto Networks Certified Network Security Engineer), Palo Alto Network Security Professional. Additional Details: Gruve is an innovative software services startup dedicated to transforming enterprises into AI powerhouses. Specializing in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Mod