System Engineer

Job Summary We are seeking a skilled Systems Engineer Linux & Storage to join our support team. The role will be responsible for providing L2/L3 operational support for Linux infrastructure and enterprise storage environments, ensuring high availability, performance, and reliability of client systems. The engineer will act as a shift lead and primary escalation point for complex Linux and Storage incidents, driving resolution and supporting critical production environments. Key Responsibilities Linux Administration Administer, monitor, and troubleshoot enterprise Linux environments (RHEL, CentOS, Oracle Linux, Ubuntu). Perform OS installation, configuration, patching, upgrades, and hardening activities. Manage user accounts, permissions, file systems, services, kernel parameters, and performance tuning. Troubleshoot system issues related to CPU, memory, storage, networking, and application performance. Support automation and scripting using Shell, Python, or Ansible. Storage Administration Manage and support enterprise SAN/NAS storage platforms. Provision storage, create and manage LUNs, storage pools, RAID groups, volumes, and snapshots. Monitor storage capacity, utilization, performance, and availability. Troubleshoot storage connectivity issues involving Fibre Channel (FC), iSCSI, multipathing, and zoning. Support storage migrations and expansion activities. Backup & Recovery Administer enterprise backup solutions such as Veritas NetBackup, Commvault, Veeam, or similar. Perform backup monitoring, restoration requests, disaster recovery validations, and troubleshooting. Ensure compliance with backup policies and recovery objectives. Incident & Operations Support Act as Shift Lead for Linux/Storage operations and support teams. Lead complex incident triage, root cause analysis, and resolution activities. Coordinate with cross-functional teams, vendors, and customers during major incidents. Participate in on-call support and rotational shift schedules. Prepare incident reports, technical documentation, SOPs, and knowledge articles. Required Skills Linux Strong expertise in: Red Hat Enterprise Linux (RHEL) CentOS / Oracle Linux / Ubuntu System performance tuning Filesystem management (XFS, EXT4, LVM) Shell scripting and automation Storage Hands-on experience with: SAN & NAS technologies Fibre Channel and iSCSI environments Storage provisioning and capacity management EMC Dell, NetApp, Hitachi, IBM, Pure Storage, or similar platforms Backup Experience with enterprise backup tools: Veritas NetBackup Commvault Veeam Backup Exec (preferred) Additional Skills Understanding of ITIL processes (Incident, Problem, Change Management). Experience working in 24x7 Managed Services/GCC support environments. Strong analytical, troubleshooting, and communication skills. Experience leading technical bridge calls and handling critical incidents. Preferred Qualifications Relevant certifications are highly desirable: RHCSA / RHCE Red Hat Specialist Certifications NetApp, Dell EMC, or Storage Vendor Certifications ITIL Foundation