Systems Engineer Enterprise Tools (Hyderabad)

About the Company Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 2000+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm. Experience: 5+ Years Location: Pune/Hyd Job Summary We are looking for a highly skilled Systems Engineer Enterprise Tools (BWA) with expertise in enterprise tool administration, integration development, automation, and platform engineering. The ideal candidate will be responsible for the creation, management, integration, and optimization of enterprise tools, with a strong focus on Control-M, ServiceNow Engineering, and workflow automation platforms. The role requires ownership of critical enterprise applications, troubleshooting complex issues, and driving operational excellence in a global support environment. Key Responsibilities Enterprise Tools Engineering Design, deploy, configure, and maintain enterprise tool environments. Develop and manage integrations between enterprise platforms and business applications. Ensure high availability, performance, and scalability of enterprise tools. Create and maintain automation workflows, job scheduling solutions, and operational dashboards. Build and improve self-service capabilities through enterprise platforms. Control-M Administration & Engineering Administer and support BMC Control-M scheduling infrastructure. Create, modify, and manage batch jobs, workflows, dependencies, and calendars. Troubleshoot job failures and performance bottlenecks. Implement scheduling standards, automation policies, and monitoring solutions. Support Control-M upgrades, migrations, and environment maintenance. ServiceNow Engineering Configure and maintain ServiceNow modules and workflows. Develop integrations using APIs, web services, and middleware tools. Implement automation for Incident, Change, Problem, and Request Management processes. Design and customize forms, workflows, business rules, and service catalogs. Support ServiceNow platform enhancements and upgrades. Integration Development Develop and maintain integrations between enterprise applications. Work with REST/SOAP APIs, middleware, and automation frameworks. Perform data mapping, transformation, and workflow orchestration. Ensure seamless communication between ITSM, monitoring, scheduling, and reporting tools. Incident & Operational Support Act as a primary technical resource for enterprise tools incidents and escalations. Perform root cause analysis and implement permanent fixes. Participate in major incident management and problem management activities. Coordinate with infrastructure, application, and vendor teams for issue resolution. Maintain technical documentation, SOPs, and knowledge repositories. Required Skills Enterprise Tools Experience in enterprise tool administration and management. Strong understanding of workflow automation and orchestration platforms. Experience in tool integration and platform engineering. Control-M Hands-on experience with: BMC Control-M Administration Job Scheduling & Automation Workflow Design & Dependency Management Batch Processing Operations Monitoring and Troubleshooting ServiceNow Experience with: ServiceNow Administration & Engineering Workflow and Catalog Development Business Rules and Script Development Incident, Change, Problem, and Request Management Modules API Integrations and Automation Development & Integration Experience with: REST/SOAP APIs JSON/XML PowerShell, Shell Scripting, or Python Integration Platforms and Middleware Automation Frameworks IT Service Management Strong knowledge of: ITIL Processes Incident Management Change Management Problem Management Service Operations Preferred Qualifications Certifications are an added advantage: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) BMC Control-M Certification ITIL Foundation Certification Desired Competencies Solid troubleshooting and analytical skills. Excellent stakeholder management and communication abilities. Ability to independently handle production-critical issues. Experience working in GCC, Managed Services, or Global Operations environments. Strong documentation and process improvement mindset. Capability to mentor junior engineers and drive operational excellence. Why choose GSPANN We GSPANNians are at the heart of the technology that we pioneer. We do not service our customers, we co-create. With the passion to explore solutions to the most challenging business problems, we support and mentor the technologist in everyone who is a part of our team. This translates into innovations that are path-breaking and