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About the role
Job Responsibilities : ITIL Certified (Foundation minimum, prefer Intermediate) Able to implement and advise on ITIL process (Incident Management, Change Management, Service Operations, etc) Identify process, procedure gaps Familiar with multiple tools listed above under L2 AWS, Zabbix, Github, SVN/CVS, Cfengine, Chef and/or Puppet, Cobbler, JIRA/Confluence, PagerDuty etc. (Plus) experience with new technologies such as Docker OpenStack NoSQL Solutions (Mongo, Cloudera, Hadoop) Familiar with project management tools (MS Project or similar, JIRA) and processes (Agile and Waterfall; general SDLC) Expert/Creative Problem Solver Demonstrated solutions to complex technical issues (tech debt, work around resource constraints, upgrades/replacement of legacy infrastructure, etc) Strong architectural, design, and integration experience Implemented/Experienced with Hybrid cloud solutions (Saas/IaaS) Successfully designed and implemented highly available services/solutions Identify potential deficiencies in RM Operations and ideally be able to suggest potential solutions Experiences leading/implementing technical integrations (ie ticketing systems with monitoring solutions, APIs, etc) Job for Automation