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About the role
As an Operations Service Manager at Nord Anglia Education, your role will involve supporting the Nord Anglia Schools and India Office operations in alignment with Global Strategies. You will be responsible for implementing and maintaining a simplified version of ITIL for our India office and schools, incorporating a feedback loop for continuous improvement. Your key responsibilities will include: - Owning the process and coordinating with the global team and other regions - Managing service desk operations and escalation - Overseeing incident management, problem management, request fulfilment, access management, change management, and knowledge management - Driving operational improvement by establishing KPIs to track progress - Establishing effective working relationships with support teams and contacts throughout NAE In addition, you will be required to possess the following skills and abilities: - Understanding of service desk operations and tools like ServiceNow - Proficiency in managing servers (Windows & Linux) including patching and backup - Designing and maintaining LAN & WAN devices such as Routers, Switches, VLAN, and IP address management - Experience in M365 administration, Active Directory & Azure AD - Ability to create and deploy policies and standard operating procedures - Knowledge in computer software and hardware support, including servers and systems - Vendor liaison and management - Proficiency in SQL Server Maintenance At Nord Anglia Education, we are dedicated to providing a secure, joyful environment where children and young people can excel and grow. We prioritize safeguarding and promoting the well-being of all our pupils, embracing diversity in race, abilities, religions, genders, and cultures. All individuals in regulated activity are subject to thorough national and international vetting procedures, including satisfactory criminal record checks from your country of residence/birth and any country of residence within the last 10 years. We encourage applications from qualified individuals from diverse backgrounds. Kindly note that only shortlisted candidates will be contacted. As an Operations Service Manager at Nord Anglia Education, your role will involve supporting the Nord Anglia Schools and India Office operations in alignment with Global Strategies. You will be responsible for implementing and maintaining a simplified version of ITIL for our India office and schools, incorporating a feedback loop for continuous improvement. Your key responsibilities will include: - Owning the process and coordinating with the global team and other regions - Managing service desk operations and escalation - Overseeing incident management, problem management, request fulfilment, access management, change management, and knowledge management - Driving operational improvement by establishing KPIs to track progress - Establishing effective working relationships with support teams and contacts throughout NAE In addition, you will be required to possess the following skills and abilities: - Understanding of service desk operations and tools like ServiceNow - Proficiency in managing servers (Windows & Linux) including patching and backup - Designing and maintaining LAN & WAN devices such as Routers, Switches, VLAN, and IP address management - Experience in M365 administration, Active Directory & Azure AD - Ability to create and deploy policies and standard operating procedures - Knowledge in computer software and hardware support, including servers and systems - Vendor liaison and management - Proficiency in SQL Server Maintenance At Nord Anglia Education, we are dedicated to providing a secure, joyful environment where children and young people can excel and grow. We prioritize safeguarding and promoting the well-being of all our pupils, embracing diversity in race, abilities, religions, genders, and cultures. All individuals in regulated activity are subject to thorough national and international vetting procedures, including satisfactory criminal record checks from your country of residence/birth and any country of residence within the last 10 years. We encourage applications from qualified individuals from diverse backgrounds. Kindly note that only shortlisted candidates will be contacted.