Source description
About the role
As a part of GuestTek, a global leader in broadband technology and interactive solutions for the hospitality industry, you will play a crucial role in enhancing guest experiences and maximizing revenue for hotels around the world. Key Responsibilities: - Analyze and provide specific RCA data to the Director of Global Services, offering recommendations for product and solution improvements. - Ensure adherence to established guidelines to deliver quality service and contribute to the development of a high-performing team. - Communicate effectively with all levels of the organization, both verbally and in writing, assisting in the analysis and identification of chronic problem areas. - Stay updated on new products and initiatives, and undertake other duties as assigned by the Manager. - Review GV, SALT scores provided by the Brand Manager, and provide suggestions for enhancements. - Meet monthly KPIs set by the management team. - Demonstrate exceptional attention to detail and teamwork, along with superior communication and interpersonal skills. - Utilize strong analytical and reporting skills, proficiency in Microsoft Office, and knowledge of various Operating Systems (Windows, Linux). - Possess CCNA and Linux certifications, along with expertise in different networking products. - Coordinate effectively with employees in remote locations, maintaining a positive and results-driven approach. - Show motivation, reliability, and a goal-oriented mindset focused on customer care excellence. - Exhibit exceptional organizational skills, multitasking ability, and attention to detail. - Wireless certification would be considered an asset. Personal Attributes: - Excellent interpersonal and communication skills, both written and verbal. - Strong organizational skills enabling effective management of multiple tasks and meeting deadlines. - Resilience, patience, and diplomatic conflict resolution skills. - Ability to interact professionally with internal and external customers in a friendly manner. - Excellent phone etiquette. - Thrive in a fast-paced environment and value teamwork as a top priority. As a part of GuestTek, a global leader in broadband technology and interactive solutions for the hospitality industry, you will play a crucial role in enhancing guest experiences and maximizing revenue for hotels around the world. Key Responsibilities: - Analyze and provide specific RCA data to the Director of Global Services, offering recommendations for product and solution improvements. - Ensure adherence to established guidelines to deliver quality service and contribute to the development of a high-performing team. - Communicate effectively with all levels of the organization, both verbally and in writing, assisting in the analysis and identification of chronic problem areas. - Stay updated on new products and initiatives, and undertake other duties as assigned by the Manager. - Review GV, SALT scores provided by the Brand Manager, and provide suggestions for enhancements. - Meet monthly KPIs set by the management team. - Demonstrate exceptional attention to detail and teamwork, along with superior communication and interpersonal skills. - Utilize strong analytical and reporting skills, proficiency in Microsoft Office, and knowledge of various Operating Systems (Windows, Linux). - Possess CCNA and Linux certifications, along with expertise in different networking products. - Coordinate effectively with employees in remote locations, maintaining a positive and results-driven approach. - Show motivation, reliability, and a goal-oriented mindset focused on customer care excellence. - Exhibit exceptional organizational skills, multitasking ability, and attention to detail. - Wireless certification would be considered an asset. Personal Attributes: - Excellent interpersonal and communication skills, both written and verbal. - Strong organizational skills enabling effective management of multiple tasks and meeting deadlines. - Resilience, patience, and diplomatic conflict resolution skills. - Ability to interact professionally with internal and external customers in a friendly manner. - Excellent phone etiquette. - Thrive in a fast-paced environment and value teamwork as a top priority.