Broadcast Support Engineer

Taking calls from Hotel Staff members and dispatched technicians. Adhering to company policies on attendance and use of phone codes. Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs. Communicating with clients and internal GuestTek s departments. Co-operating within the team to ensure all calls are answered within SLAs. Other related duties as assigned by Global Services Management Team. RF distribution Troubleshooting technical problems Working closely with internal departments Achieve KPIs set by management team. Qualifications Must be able to speak and write in fluent English. Degree in Computer science or relevant field or work experience in a similar field. Excellent communication both verbal and written in English and good interpersonal skills Good understanding of business supported Available to cover shifts supporting a 24/7/365 operation. Strong communication skills and understanding of the business supported. Must demonstrate knowledge of Procentric, DirectTV, Com2000/3000, LG, DOCSIS, Multicast and Coax Distribution Knowledge in RF Transmission and MATV Distribution. Must demonstrate problem solving skills. Relevant Networking/IT certification is an asset Linux knowledge is an asset. Understanding GuestTek proprietary products is an asset. Additional Information Ability to quickly build strong relationships with colleagues and clients. Ability to work under pressure. A positive can do attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity. Must show knowledge about latest technology in use. Must have a desire to learn