Credit Risk Support Lead- SRE

As a Credit Risk Support Lead- SRE at Barclays, your role is to effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. You will be working in the Pune office. Key Responsibilities: - Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. - Develop the support model and service offering to improve the service to customers and stakeholders. - Execution of preventative maintenance tasks on hardware and software and utilization of monitoring tools/metrics to identify, prevent, and address potential issues and ensure optimal performance. - Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities, and knowledge sharing. - Analysis of system logs, error messages, and user reports to identify the root causes of hardware, software, and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. - Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support, and stakeholder management. - Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. - Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. - Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Qualifications Required: - 14 years of experience in production support. - High energy, hands-on, and results & goal-oriented. - Expertise in log debugging, root cause analysis, and troubleshooting live issues. - Experience on observability tools like ESaaS, AppD / ITRS, Netcool. - Experience in data analysis to identify underlying themes impacting stability, performance, and customer experience. - Strong Credit Risk business knowledge. - Negotiate SLAs/OLAs with customers and other support elements. - Business (IT) Continuity Management. - KPI reporting and monitoring. - Good understanding of ITIL methodologies as applicable to the Application Management function. - Development and management of KPI (Key Performance Indicators). - Workforce Management. - Strong project management and resource management skills. - Understands follow-the-sun model, experience in working with India and offshore teams. - Works well under pressure. At Barclays, you will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset to Empower, Challenge, and Drive. As a Credit Risk Support Lead- SRE at Barclays, your role is to effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. You will be working in the Pune office. Key Responsibilities: - Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. - Develop the support model and service offering to improve the service to customers and stakeholders. - Execution of preventative maintenance tasks on hardware and software and utilization of monitoring tools/metrics to identify, prevent, and address potential issues and ensure optimal performance. - Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities, and knowledge sharing. - Analysis of system logs, error messages, and user reports to identify the root causes of hardware, software, and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. - Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support, and stakeholder management. - Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. - Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. - Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Qualifications Required: - 14 years of experience in production support. - High energy, hands-on, and results & goal-oriented. - Expertise in log debugging, root cause analysis, and troubleshooting live issues. - Experience on observability tools like ESaaS, AppD / ITRS, Netcool. - Experience in data analysis to identify underlying themes impacting stability, performance, and customer experience. - Strong Credit Risk business knowledge. - Negotiate SLAs/OL