Gen AI BAU Service Manager

As a Generative AI BAU Service Manager at Haleon, your role is crucial in ensuring reliable, secure, scalable, and business-aligned operations for GenAI solutions across the organization. You will be responsible for managing day-to-day AI service delivery, incident/problem/change management, vendor coordination, compliance adherence, user adoption, platform optimization, and operational excellence for Haleons enterprise GenAI ecosystems. Collaboration across various teams like Business users, IT, Data, Security, Legal, Compliance, and AI Engineering is essential to ensure stable and responsible AI operations. Key Responsibilities: - Own end-to-end BAU operations for enterprise GenAI platforms and Applications, copilots, AI assistants, and AI-enabled business applications. - Ensure high availability, reliability, performance, and scalability of GenAI services and Manage L2/ L3 Operations of the GenAI Operations Team. - Establish best practices for AI operations (AIOps / LLMOps / MLOps integration). - Drive operational readiness for newly deployed GenAI solutions transitioning from project to BAU support. - Maintain SOPs, Runbooks, and Knowledge Repositories. - Ensure compliance with security, regulatory, and validation requirements across all GenAI Platforms and Services. Qualifications & Skills: We are looking for professionals with the following required skills: - Strong Hands-on expertise in deployment, implementation, operations, and service delivery of Generative AI and Large Language Models (LLMs) like gpt4.o, 4.1 and 5.x. - Strong understanding of cloud infrastructure, networking, IAM, and enterprise security. - Experience in Incident, Change, and Problem Management with ITIL best practices. - Proven people leadership and team management capabilities. - Excellent analytical and problem-solving skills with a pragmatic, delivery-focused mindset. - Ability to operate effectively in a fast-paced, highly regulated, matrix organization. Experience Required: - Minimum 10 years experience in IT Operations Management, with at least 3+ years supporting AI/GenAI platforms and services. - Proven record of transitioning at least 2 major AI projects into Transition. - Strong experience in operationalizing and managing large AIOps / MLOps platforms. - Exposure to AI governance frameworks and Responsible AI practices. - Experience operating within regulated environments with a strong understanding of Quality, Data Security, and compliance expectations. Join Haleon and be a part of a purpose-driven company that values diversity, inclusivity, and innovation. If you meet the qualifications and are passionate about driving better everyday health with humanity through AI, apply now and unleash your full potential. As a Generative AI BAU Service Manager at Haleon, your role is crucial in ensuring reliable, secure, scalable, and business-aligned operations for GenAI solutions across the organization. You will be responsible for managing day-to-day AI service delivery, incident/problem/change management, vendor coordination, compliance adherence, user adoption, platform optimization, and operational excellence for Haleons enterprise GenAI ecosystems. Collaboration across various teams like Business users, IT, Data, Security, Legal, Compliance, and AI Engineering is essential to ensure stable and responsible AI operations. Key Responsibilities: - Own end-to-end BAU operations for enterprise GenAI platforms and Applications, copilots, AI assistants, and AI-enabled business applications. - Ensure high availability, reliability, performance, and scalability of GenAI services and Manage L2/ L3 Operations of the GenAI Operations Team. - Establish best practices for AI operations (AIOps / LLMOps / MLOps integration). - Drive operational readiness for newly deployed GenAI solutions transitioning from project to BAU support. - Maintain SOPs, Runbooks, and Knowledge Repositories. - Ensure compliance with security, regulatory, and validation requirements across all GenAI Platforms and Services. Qualifications & Skills: We are looking for professionals with the following required skills: - Strong Hands-on expertise in deployment, implementation, operations, and service delivery of Generative AI and Large Language Models (LLMs) like gpt4.o, 4.1 and 5.x. - Strong understanding of cloud infrastructure, networking, IAM, and enterprise security. - Experience in Incident, Change, and Problem Management with ITIL best practices. - Proven people leadership and team management capabilities. - Excellent analytical and problem-solving skills with a pragmatic, delivery-focused mindset. - Ability to operate effectively in a fast-paced, highly regulated, matrix organization. Experience Required: - Minimum 10 years experience in IT Operations Management, with at least 3+ years supporting AI/GenAI platforms and services. - Proven record of transitioning at least 2 major AI projects into Transition. - Strong experience