OnBase Support Specialist

Job Description SN Required Information Details 1 Role OnBase Support Specialist 2 Required Technical Skill Set OnBase System Administration, OnBase Workflow Specialist 3 Desired Experience Range 2-4 Years 4 No of Requirements 1 4 Location of Requirement Offshore (Preferred Locations Chennai, Kolkata) Desired Competencies (Technical/Behavioral Competency ) Must-Have . Strong understanding of OnBase modules such as Workflow, Unity Client, Web Client, and Application Enabler. . Provide technical support and troubleshooting for OnBase users across the enterprise. . Troubleshoot and resolve issues related to document retrieval , workflow automation , and system performance . . Manage OnBase workflows , Unity Forms, Document Types, and User Groups. . Collaborate with business teams to gather requirements and implement OnBase solutions that support retail processes like invoice processing , employee onboarding , store audits , and vendor documentation . Maintain documentation for configurations, procedures, and support resolutions. . Train end-users and create user guides or knowledge base articles. . Hyland OnBase Support Specialist certified Good-to-Have . Experience with SQL Server, scripting, and basic database troubleshooting. . Familiarity with Windows Server environments, Active Directory, and IIS. SN Responsibility of / Expectations from the Role 1 2 Ensure compliance with data governance, security, and audit requirements. 3 Liaise with OnBase vendors for escalated issues and enhancements. 4 Ability to work independently and manage multiple priorities. Type Details of The Role (For Candidate Briefing) Reporting To Which Role Service Delivery Manager Size of the Team, if any Reporting to this Role 2 On-site Opportunity NA Unique Selling Proposition (USP) of The Role Will be supporting the Data & Analytics area for a US based grocery retailer actively adopting AI-led engineering practices across the SDLC. Team members are encouraged to contribute to automation initiatives, including self-healing systems, predictive monitoring, and AI/ML-based analytics. Details of The Project (A short Briefing on the Project may be attached with this document for candidate- briefing). It may be shared with external stakeholders like job-agencies etc. Managed Services Engagement with End to End Ownership for a Florida based grocery retailer. Project Timing : 12:30PM to 9:30PM IST Location : Siruseri (TCS-Chennai) ExcessiveUppercase