Service Desk - Engineer

Job Description "Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally should not be more than 3-5) - Infrastructure technical support experience - Willingness to work in night shifts and weekends - Good functional knowledge of desktop / hardware / messaging / networks - Excellent communication skills Good-to-Have CompTIA A+, N+, ITIL Foundation certification SN Responsibility of / Expectations from the Role 1 Voice and chat support 2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging 3 Excellent Customer handling/soft skills 4 Logging incidents and service requests and manage their lifecycle 5 Willingness to learn"