Salesforce Financial Services Cloud Architect

As a Cloud Architect specializing in Salesforce Financial Services, your primary role will be to leverage your expertise to drive digital transformation in financial services operations and customer engagement platforms. You will play a crucial part in bridging business requirements with technical implementation, leading solution design, stakeholder collaboration, and platform optimization for impactful service delivery. Key Responsibilities: - Act as the strategic interface between business units and technical teams to ensure alignment of Salesforce capabilities with programs/projects and business objectives. - Support the implementation and optimization of Salesforce Financial Service Cloud and Service Cloud. - Design scalable solutions for customer onboarding, relationship management, and service automation utilizing various Salesforce capabilities like Data Cloud, Agentforce, and others as necessary. - Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR). - Develop and manage customer journeys, case workflows, and omni-channel service strategies. - Ensure adherence to financial regulations and data privacy standards. - Conduct stakeholder workshops, training sessions, and platform demos to promote adoption. - Stay updated with Salesforce releases, particularly FSC, Service Cloud, and AI-driven service enhancements. Qualifications Required: - 8 to 12 years of hands-on experience in Salesforce, with a strong focus on Financial Services Cloud and Service Cloud. - Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect. - Demonstrated ability to translate financial business processes into technical solutions. - Profound understanding of financial products, customer lifecycle management, and regulatory compliance. - Proficiency in Apex, Flow, Lightning Components, and data modeling. - Excellent communication, stakeholder engagement, and problem-solving skills. - Knowledge of contact center technologies, including CTI integration, case routing, and service analytics, would be advantageous. As a Cloud Architect specializing in Salesforce Financial Services, your primary role will be to leverage your expertise to drive digital transformation in financial services operations and customer engagement platforms. You will play a crucial part in bridging business requirements with technical implementation, leading solution design, stakeholder collaboration, and platform optimization for impactful service delivery. Key Responsibilities: - Act as the strategic interface between business units and technical teams to ensure alignment of Salesforce capabilities with programs/projects and business objectives. - Support the implementation and optimization of Salesforce Financial Service Cloud and Service Cloud. - Design scalable solutions for customer onboarding, relationship management, and service automation utilizing various Salesforce capabilities like Data Cloud, Agentforce, and others as necessary. - Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR). - Develop and manage customer journeys, case workflows, and omni-channel service strategies. - Ensure adherence to financial regulations and data privacy standards. - Conduct stakeholder workshops, training sessions, and platform demos to promote adoption. - Stay updated with Salesforce releases, particularly FSC, Service Cloud, and AI-driven service enhancements. Qualifications Required: - 8 to 12 years of hands-on experience in Salesforce, with a strong focus on Financial Services Cloud and Service Cloud. - Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect. - Demonstrated ability to translate financial business processes into technical solutions. - Profound understanding of financial products, customer lifecycle management, and regulatory compliance. - Proficiency in Apex, Flow, Lightning Components, and data modeling. - Excellent communication, stakeholder engagement, and problem-solving skills. - Knowledge of contact center technologies, including CTI integration, case routing, and service analytics, would be advantageous.