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About the role
? Remote Technical Troubleshooting & Support o Branch applications and POS systems. o Network connectivity (LAN/WAN, routers, switches). o Printers, scanners, and general peripherals Monitoring of the IT infrastructure as per the SOP ? Follow Runbook/SOP to resolve event alarms ? Assigning the tickets to the identified queues or members based on Synovus defined SOP/procedure ? Incident, Service Request, Problem and Change Management o Handling incidents, service requests, and problem tickets in ServiceNow with the defined SLA o Logging, tracking, and resolving Synovus application, system, and infrastructure issues as per SOP o Vendor coordination, validation and assisting the deployment team during any changes using Synovus defined Vendor Management process ? Remote Technical Troubleshooting & Support o Branch applications and POS systems. o Network connectivity (LAN/WAN, routers, switches). o Printers, scanners, and general peripherals Monitoring of the IT infrastructure as per the SOP ? Follow Runbook/SOP to resolve event alarms ? Assigning the tickets to the identified queues or members based on Synovus defined SOP/procedure ? Incident, Service Request, Problem and Change Management o Handling incidents, service requests, and problem tickets in ServiceNow with the defined SLA o Logging, tracking, and resolving Synovus application, system, and infrastructure issues as per SOP o Vendor coordination, validation and assisting the deployment team during any changes using Synovus defined Vendor Management process SYNSIM01-44-1 ? Remote Technical Troubleshooting & Support o Branch applications and POS systems. o Network connectivity (LAN/WAN, routers, switches). o Printers, scanners, and general peripherals Monitoring of the IT infrastructure as per the SOP ? Follow Runbook/SOP to resolve event alarms ? Assigning the ticke... ... ? Remote Technical Troubleshooting & Support o Branch applications and POS systems. o Network connectivity (LAN/WAN, routers, switches). o Printers, s... Network Troubleshooting, Switches, Wireline Networking, Network Operations (NOC)
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