IT TechSupport

Role - IT Helpdesk

Experience - 2 to 4 years Job description Key Responsibilities Diagnosing and troubleshooting firewall, router , switch and access point problems at local and remote offices . Install, maintain and upgrade equipment and its associated infrastructure. Provides network and host based security, incident response, firewall and VPN management and administration Provide existing support for laptops (Mac and Windows) and applications Manage projects and maintenance tasks working ticketing system Monitors Network for usage anticipate and identify problems suggest solutions Implement the necessary controls and procedures to protect information systems Work with 3rd party vendors and providers with support Ensure that system is resilient and can recover from outage Provide end user desktop support for Mac and Windows laptops Look at the asset assignment process and responsible for keeping asset inventory up to date Ensures that no one allowed to install any software with authorized persons approval. Responsible for managing complete IT inventory IT Asset assignment and maintainace Required Skills Knowledge in Identity Provider administration and management such as Okta, OneLogin, Active Directory Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, HTTP, SMTP, CIFS, LDAP, and MS AD) and possess an understanding of how to support these applications /protocols when access through VPN and Firewall appliances Hands on experience working with VPN technologies Identifies, researches, and resolves technical problems. Documents, tracks and monitors the problem to ensure a timely resolution. Expert-level skills with Windows and Mac OS Ability to learn quickly new or unfamiliar technologies and products, independently using documentation and online resources Required Experience 2 + years of Helpdesk Support or IT related experience.