Administrator - English, Arabic, Microsoft Windows (Lucknow)

Lucknow, Uttar Pradesh Job Summary Provide hardware / software / network problem diagnosis / resolution via telephone for customers end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) Willing to work in different shifts and national holidays as required by Operations. Key Responsibilities Windows Operating systems Clients: Windows8, Windows7, Windows 10 Servers: Windows 2008, Windows 2003, Windows 2000 Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance Knowledge of Lync and OCS MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook Internet browsers (e.g. Explorer, Chrome, Firefox) Anti-virus and firewall software PC Hardware knowledge o Desktop o Laptop o Peripheral devices (printers, scanners) Mobile devices and OS (iOS/Android/Windows) PC Hardware knowledge Skill Requirements Provide hardware / software / network problem diagnosis / resolution via telephone for customers end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Positive for Enterprise is a plus) Willing to work in different shifts and national holidays as required by Operations. Other Requirements 1. Microsoft Certified: Windows Client (Optional but valuable) 2. ITIL Foundation Certification (Optional but valuable #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply- Lucknow, Uttar Pradesh Job Summary Provide hardware / software / network problem diagnosis / resolution via telephone for customers end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) Willing to work in different shifts and national holidays as required by Operations. Key Responsibilities Windows Operating systems Clients: Windows8, Windows7, Windows 10 Servers: Windows 2008, Windows 2003, Windows 2000 Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance Knowledge of Lync and OCS MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook Internet browsers (e.g. Explorer, Chrome,