Engineer Support & Operations Nagpur

Nagpur, Maharashtra Job Summary Provide 24x7 L2 support for MS SQL, DB2, Oracle Exadata/Exacc, PostgreSQL, and MongoDBFocus on monitoring, incident triage, and SOP-based resolution of alerts and ticketsWork in rotational shifts supporting production database settings Key Responsibilities Monitor database alerts and ServiceNow incidents generated via monitoring tools Perform initial triage and resolution using SOPs/runbooks Handle routine service requests (access, job monitoring, basic configurations) Track backup status, availability, and job failures and take corrective actions Assist in change execution based on inputs from L3 teams Follow end-to-end change management process (documentation, approvals, validation) Escalate complex issues to L3 DBAs with proper analysis and logs Ensure SLA adherence for incidents and service requests Maintain accurate ticket updates, documentation, and shift handovers Skill Requirements Basic knowledge of: MS SQL, DB2, Oracle, PostgreSQL, MongoDB Understanding of database monitoring, backup/recovery concepts Experience with ServiceNow / ITSM toolsKnowledge of ITIL (Incident, Change, Problem management) Other Requirements 25 years in database / production support (L2 preferred)Experience in 24x7 support setting body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply- .