Java Production Support

Role - Java production support Experience - 5+ years Location - Only Gurgaon. Notice - immediate to 30 days joiners only. We are looking for profiles with 5-8 years of experience for production application support. Core Responsibilities Provide L2/L3 production support for business‑critical applications. Handle incident, problem, and change management end-to-end. Ensure application availability, stability, and SLA adherence. Perform root cause analysis (RCA) and drive permanent fixes. Prepare and deliver regular operational, weekly/monthly service reports. Support releases, deployments, and production changes. Work closely with stakeholders, development and infrastructure teams. Proactively identify and work on automation and efficiency improvements. Skills Required: Must have Production support (L2/L3) experience and well versed with Incident/change/problem/reporting/stakeholder management and ITIL framework . Must have good monitoring and troubleshooting skills and respond quickly to production issues. Must have excellent communication skills and would be required to work in hybrid workplace model & provide on-call support. Must have experience with any database (preferably MongoDB) and should be able to work on ad-hoc data requests. Required production support exposure in Java, good understanding of react JS & spring boot . Good to have experience with Splunk, APM & ASM, Elastic . Good to have exposure in supporting cloud based (preferably AWS) application .