SeniorAdministrator - Access/Rights Management Tool, Microsoft Windows

Chennai, Tamil Nadu Job Summary Your initial focus will be on the daily management and monitoring of the current environment with a strong focus on maximizing and ensuring efficiency across the infrastructure. You will also be required to support new and innovative projects as they arise involving plenty of internal stakeholder exposure. You will; Manage and administer MS SCCM Manage VMware ESXi infrastructure Take an active role in windows server patch management on a rota basis Take an active role in Disaster Recovery testing (SRM) Manage domain controllers and participate in consolidation of domain controllers Monitor and ensure the stable operation and efficient performance of the LeasePlan network and systems Identify opportunities for improvements to current technologies Investigate ways to automate manual tasks Contribute to project work relating to the digital transformation and cloud/data centre migrations Develop and maintain documentation, procedures and standards Administer and update our knowledge sharing forums for relevant topics Provide level 2/3 support, and troubleshoot issues to resolution Plan and complete system upgrades as required Have the ability to coordinate tasks and resources in order to deliver projects and resolve issues Key Responsibilities 1. Provide Advanced Technical Support By Leveraging Global Account Management And Windows Pc Expertise To Troubleshoot And Resolve Complex Incidents, Ensuring Timely Solutions And Adherence To Quality Standards. 2. Conduct Thorough Root Cause Analyses For Escalated Incidents, Implementing Effective Solutions To Address Underlying Technical And Security Issues. 3. Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices. 4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture. 5. Enhance Customer Experience And Maintain High Csat Scores Through First Call Resolution, Minimizing Case Rejections And Reopens, While Proactively Mitigating Security Threats. Skill Requirements 8+ years experience in a similar administration/support role 8+ years experience of working with patch management tools (SCCM, WSUS) 8+ years experience of managing VMware environments including SRM PowerShell scripting experience Windows Server Operating Systems (2003-2022) Active Directory, Domain Controllers, Group Policy, DNS and DHCP for multiple Windows domains Experience of administering MS Exchange and messaging Ability to work on own initiative and within a team both face-to-face and virtually Proven analytical and problem resolution skills with the ability to work under pressure Other Requirements BSc Computer Science or similar discipline #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply- Chennai, Tamil Nadu Job Summary Your initial focus will be on the daily management and monitoring of the current environment with a strong focus on maximizing and ensuring efficiency across the infrastructure. You will also be required to support new and innovative projects as they arise involving plenty of internal stakeholder exposure. You will; Manage and administer MS SCCM Manage VMware ESXi infrastructure Take an active role in windows server patch management on a rota basis Take an active role in Disaster Recovery testing (SRM) Manage domain controllers and participate in consolidation of domain controllers Monitor and ensure the stable operation and efficient performance of the LeasePlan network and systems Identify opportunities for improvements to current technologies Investigate ways to automate manual tasks Contribute to project work relating to the digital transformation and cloud/data centre migrations Develop and maintain documentation, procedures and standards Administer and update our knowledge sharing forums for relevant topics Provide level 2/3 support, and troubleshoot issues to resolution Plan and complete system upgrades as required Have the ability to coordinate tasks and resources in order to deliver projects and resolve issues Key Responsibilities 1. Provide Advanced Technical Support By Leveraging Global Account Management And Windows Pc Expertise To Troubleshoot And Resolve Complex Incidents, Ensuring Timely Solutions And Adherence To Quality Standards. 2. Conduct Thorough Root Cause Analyses For Escalated Incidents, Implementing Effective Solutions To Address Underlying Technical And Security Issues. 3. Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices. 4. Resolve Complex Support Tickets Within Agreed Slas,