Sr Administrator (Lucknow)

Lucknow, Uttar Pradesh Job Summary Key Responsibilities Skill Requirements Other Requirements PowerShell, Phyton, Ansible, Power BI 3. Tools Administrator (L2) - Digital Experience Tool (Zscaler DEX)\\ \\ Role Purpose\\ \\ \\ Key Responsibilities\\ \\ - Configure, manage, and maintain the Zscaler DEX tool for end-user experience monitoring and analytics\\ \\ \\ - Perform L2 troubleshooting and analysis for user experience issues, collaborating with Service Desk, EUC, and network teams\\ \\ - Generate dashboards, reports, and insights to support DEO-led experience improvements \\ \\ - Identify trends and contribute to proactive resolution and shift-left opportunities\\ \\ - Maintain tool configurations, thresholds, alerting, and data accuracy\\ \\ \\ - Work with vendors and internal teams for issue escalation and resolution\\ \\ Key Skills\\ \\ - Hands-on experience with Zscaler (ZIA/ZPA) or similar DEX / endpoint analytics tools\\ \\ \\ - Experience in monitoring tools, dashboards, and analytics platforms\\ \\ - Basic scripting or automation awareness (for data extraction or reporting)\\ \\ - Familiarity with ITSM processes and incident/problem management body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply-#body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply .