Tower Lead - AzureMSSQL DBA

Role Overview: As a Tower Lead for Support & Operations focusing on Azure MSSQL and Azure MySQL databases, you will be responsible for ensuring efficient service delivery, operational excellence, and customer satisfaction. Your role will involve managing escalations, implementing strategic initiatives, and utilizing database architectures to drive business performance. Key Responsibilities: - Generate and analyze tower-level revenue metrics using Azure MSSQL and Azure MySQL database architectures to enhance business performance. - Ensure timely closure of operational responsibilities, tasks, and escalations in line with agreed Service Level Agreements (SLAs) by leveraging Azure IaaS for resource management. - Validate reports and maintain operational hygiene by ensuring compliance with the Statement of Work (SOW) using MSSQL database management tools. - Develop and implement innovative frameworks and initiatives to enhance customer satisfaction, utilizing data-driven insights to customize services. - Lead the implementation of Profit Improvement Plans (PIPs) by identifying automation opportunities and promoting self-driven initiatives within Support Operations. Qualification Required: - In-depth knowledge of MSSQL database architect principles and Azure MySQL DBA practices. - Proficiency in Windows Azure IaaS for infrastructure management. - Strong understanding of database performance optimization and reporting methodologies. - Excellent problem-solving skills and ability to handle crisis situations effectively. - Capability to devise and execute strategic initiatives for operational enhancement. Additional Details: N/A Role Overview: As a Tower Lead for Support & Operations focusing on Azure MSSQL and Azure MySQL databases, you will be responsible for ensuring efficient service delivery, operational excellence, and customer satisfaction. Your role will involve managing escalations, implementing strategic initiatives, and utilizing database architectures to drive business performance. Key Responsibilities: - Generate and analyze tower-level revenue metrics using Azure MSSQL and Azure MySQL database architectures to enhance business performance. - Ensure timely closure of operational responsibilities, tasks, and escalations in line with agreed Service Level Agreements (SLAs) by leveraging Azure IaaS for resource management. - Validate reports and maintain operational hygiene by ensuring compliance with the Statement of Work (SOW) using MSSQL database management tools. - Develop and implement innovative frameworks and initiatives to enhance customer satisfaction, utilizing data-driven insights to customize services. - Lead the implementation of Profit Improvement Plans (PIPs) by identifying automation opportunities and promoting self-driven initiatives within Support Operations. Qualification Required: - In-depth knowledge of MSSQL database architect principles and Azure MySQL DBA practices. - Proficiency in Windows Azure IaaS for infrastructure management. - Strong understanding of database performance optimization and reporting methodologies. - Excellent problem-solving skills and ability to handle crisis situations effectively. - Capability to devise and execute strategic initiatives for operational enhancement. Additional Details: N/A