Source description
About the role
chat support executive helps customers in real-time through online text messages. Key duties include answering questions, fixing problems, and typing fast. Read more on CareerExplorer or find templates on Expertia AI. [1, 2]Main Duties Talk on chat: Answer customer messages fast and clearly.Fix issues: Help solve problems with orders, accounts, or products.Handle many chats: Talk to two or three people at the same time.Save notes: Write down what happened in each chat.Pass on hard problems: Send big issues to a manager or higher team.Needed Skills Good writing: Use clear words and correct spelling.Fast typing: Type quickly so customers do not wait.Be kind: Stay calm and nice, even if the customer is angry.Use tools: Know how to use chat software and CRM systems.Age criteria 18 to 29 yearsSchool level: High school pass or a college degree. Compensation: 15,265.67 - 32,813.79 per month Work Location: In person .