Onsite Technician

Role Overview: As an Onsite L2 Technician at Hemmersbach, your primary responsibility will be to provide advanced IT support at client sites. You will be tasked with resolving escalated issues, supporting end-user devices, and ensuring high service quality in an enterprise environment. Key Responsibilities: - Troubleshoot hardware, software, and basic network issues - Handle L2 escalations from Service Desk - Perform hardware replacements and device setup - Support imaging, deployments, and upgrades - Manage and update tickets within SLA - Document work and support L1 technicians Qualifications Required: - 18 months of IT experience (or equivalent) - Ability to build relationships - Excellent time management skill - Experience in OS, Apps, and H/W installation and troubleshooting depending on project products - Robust Windows OS and Active Directory knowledge - Basic networking (TCP/IP, DNS) - Experience with ticketing and imaging tools - Valuable communication and customer service skills Note: Hemmersbach is a global IT infrastructure services provider operating in over 190 countries with 50 own subsidiaries. They work exclusively with leading companies in the IT industry. Additionally, Hemmersbach is committed to making a positive impact on society by allocating 20% of their profits to Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family initiatives. Role Overview: As an Onsite L2 Technician at Hemmersbach, your primary responsibility will be to provide advanced IT support at client sites. You will be tasked with resolving escalated issues, supporting end-user devices, and ensuring high service quality in an enterprise environment. Key Responsibilities: - Troubleshoot hardware, software, and basic network issues - Handle L2 escalations from Service Desk - Perform hardware replacements and device setup - Support imaging, deployments, and upgrades - Manage and update tickets within SLA - Document work and support L1 technicians Qualifications Required: - 18 months of IT experience (or equivalent) - Ability to build relationships - Excellent time management skill - Experience in OS, Apps, and H/W installation and troubleshooting depending on project products - Robust Windows OS and Active Directory knowledge - Basic networking (TCP/IP, DNS) - Experience with ticketing and imaging tools - Valuable communication and customer service skills Note: Hemmersbach is a global IT infrastructure services provider operating in over 190 countries with 50 own subsidiaries. They work exclusively with leading companies in the IT industry. Additionally, Hemmersbach is committed to making a positive impact on society by allocating 20% of their profits to Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family initiatives.