Digital CRM Architect

Responsibilities: • Delighting the customers with exceptional customer service • Lead the migration from salesforce to Dynamics architecture process with the engineering team. • Implement D365 (Sales, Customer insights for journeys, Customer Service, project service) solutions that meet client objectives. • Utilize your knowledge of business processes and best practices to advise and guide the customer during pre-implementation consulting engagements such as Requirements Gathering, Fit Gap Assessments, Design and Configuration. • Analyze source and target system data and identify potential challenges, such as data inconsistencies, duplicates, or missing records structures, formats, and relationships • Design and execution of data migration strategies • Business and systems analysis and documentation • Product design and gap analysis to standard product functionality • Production of design, system, user and procedural documentation • Application configuration and setup • Provide system training to both internal and external clients • Liaising with on-shore and off-shore development teams to deliver robust solutions on time • Identify and analyze risks and issues for the program or project portfolio in conjunction with project managers • Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify causes and anticipate implications. • Develop and test detailed functional designs for business solution components and prototypes. • Write development specifications and interface with customers to test modifications and resolve any issues that arise. • Participate within data migrations, integrations, report design and design of security