Business Systems Specialist

Business Systems Specialist Job Summary The Business Systems Specialist is responsible for analyzing, supporting, and optimizing business applications and systems to improve operational efficiency and data accuracy. This role acts as a bridge between business stakeholders and technical teams, ensuring systems align with business needs and strategic goals. Key Responsibilities Business & Systems Analysis Analyze business processes and identify system improvements or automation opportunities

Gather, document, and translate business requirements into functional specifications

Evaluate existing systems and recommend enhancements or replacements

System Implementation & Support Configure, test, and support business systems (ERP, CRM, HRIS, financial, or custom applications)

Participate in system implementations, upgrades, and integrations

Provide Level 2/3 application support and troubleshoot system issues

Stakeholder Collaboration Serve as a liaison between business users, IT teams, and external vendors

Facilitate workshops, user acceptance testing (UAT), and training sessions

Ensure solutions meet user needs and compliance requirements

Data & Reporting Maintain system data integrity and governance standards

Develop reports, dashboards, and analytics to support decision-making

Assist with data migration, validation, and reconciliation

Documentation & Governance Create and maintain system documentation, SOPs, and process flows

Support change management and release management activities

Ensure adherence to security, audit, and compliance standards

Required Qualifications Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field

3+ years of experience in business systems, business analysis, or application support

Experience working with enterprise systems (ERP, CRM, HRIS, finance systems)

Strong analytical and problem-solving skills

Excellent communication and stakeholder management abilities