Director Customer Support (Hyderabad)

Roles and Responsibilities : - Lead the customer support team to deliver exceptional customer experiences, ensuring timely resolution of issues and high levels of satisfaction. - Develop and implement effective processes for managing complex technical issues, escalating when necessary to ensure prompt resolution. - Collaborate with cross-functional teams to identify opportunities for process improvements, implementing changes that enhance overall efficiency and effectiveness. - Analyze performance metrics to optimize service delivery, identifying areas for improvement and developing strategies to address them. Job Requirements : - 12-20 years of experience in IT services & consulting industry with expertise in product support or technical support roles. - Proven track record in managing large-scale customer support operations with multiple priorities. - Robust understanding of cloud-based technologies and ability to troubleshoot complex technical issues independently. .